MetaRank Support

We usually reply within one business day.

Email metarankai@gmail.com with any question, bug or report. Tell us your MetaRank username and, for a bug, what you were doing when it happened.

Purchases

Restore Premium on a new phone: open Profile → Get Premium and tap Restore Purchases, signed in to the same Apple ID you subscribed with.
Cancel Premium: in iPhone Settings, tap your name → Subscriptions → MetaRank. You keep Premium until the end of the period you've paid for. Deleting the app or your account does not cancel it.
Refunds are handled by Apple: reportaproblem.apple.com.
Group suggestion credits are used only after your daily group-suggestion allowance runs out, and never expire. If credits you bought don't appear within a few minutes, email us.

Report a profile, ranking, comment or message: tap ••• on the profile, or long-press what they wrote, then Report. We review every report within 24 hours.
Block someone the same way. They won't be told. You can unblock in Profile → Account & Privacy.

Forgot your password: tap Forgot password? on the sign-in screen.
Turn AI features on or off: Profile → Account & Privacy.
Delete your account: Profile → Account & Privacy → Delete account. This permanently deletes your account and everything in it.